New SLA dashboard for all My Onetrail users offers real-time insight into performance of Onetrail network
The dashboard can be found in the new Reporting tab in the main navigation of the My Onetrail environment. The SLA dashboard offers insight in:
- Orders – insight in percentage of orders processed within the Onetrail SLA of one hour. For example, when processing 100 orders, of which 98 are processed within the hour, the score is 98 percent. This insight is also available for order responses, despatch advices and invoices.
- Products – insight in the actual processing score for product data by Onetrail. The percentage shows the amount of product data, offered before 4.00 am by sellers, that is processed by the Onetrail network before 8.00 am. This information is only available for buyers.
- Apps – the actual availability during office hours of the Onetrail environment.
- Services – the actual availability during office hours of Rest Services, Performance Report, Soap Services and PNA.
Extra insight with Message stats
In addition to the free dashboard components mentioned above, Reporting also offers the option to expand with the paid module Message stats. This module provides an overview of a self-selected month of all orders, order responses, despatch advices and invoices with correct and incorrect processing. The module will soon be expanded with a detailed export to Excel that can be used to perform trend analyses and other operations.
LIVE WEBINAR
Introduction SLA dashboard for all My Onetrail users
Date: 30 March
Time: 4.00 – 4.30 pm CET
Free of charge
All details about the webinar
Start Reservation orders and Product Data Index Quality customer panel
Based on the number of registrations we will start with the following two special projects in co-creation with a customer panel:
- Reservation orders. New order module to support the reservation and ordering of products between Seller and Buyer. More info.
- Product Data Index Quality. Project to decrease wrong product links to the Product Data Index and to improve the classifications and branding of the products. More info.
Unfortunately we have to make choices in the number of projects we, together with you, can undertake. So we decided to choose the two projects with the highest interest and most customer panel registrations. Therefore the other projects are planned after these two projects.
You can find the status of and info on all project on our roadmap page.
We keep you posted on further developments via email, our product news page, and other communication channels.
Save changes for Order Manager
Users who have applied changes to their order status, had the risk of losing the changes when using the back button. This is protected now by a popup asking the user to stay on the page or continue.
New Product Introduction: SLA Dashboard available
December, 2020, the Service Level Agreement Dashboard will be available for all connected buyers.
The dashboard shows the service levels of the last 30 days and is available for Product Exchange, Order Exchange, services and applications.
As a buyer you can access the dashboard via the reporting tab in My Onetrail.
There is one user story left in the product backlog, it covers the possibility to show the SLA for the previous calendar months.
Product Update: My Onetrail password expiration
In the coming month we will enable the password expiration for user accounts for My Onetrail (TPN-Portal).
This could not done before, because the service user accounts will also expire, and that might cause you're services not to work after the password expires.
Therefor, we've developed a notification schema for the service accounts, which is currently been tested.
Service accounts are used by applications to execute services, like submitting orders and inquire real time price and availability.
So, no real users are involved that can change a password.
The functionality warns the service user AND the company administrator if the password is about to expire by email.
This starts 1 month in advance, and is repeated on weekly bases and daily during the last week.
