IN SHORT: Reduced staff during upcoming holidays. Onetrail system restart will occur on December 26th and January 2nd – TUESDAY evening instead of MONDAY evening.
Dear customer,
We will be working with a reduced staff due to the upcoming holidays from Monday the 25th of December until Tuesday January 2nd.
This may cause some delay in receiving a response from support.
Due to Christmas and New Year’s both falling on Monday, we have changed our scheduled system maintenance for the following days respectively:
December 26th
January 2nd
This is just normal maintenance that is being rescheduled, no action is needed on your end.
Happy Holidays and Happy New Year!
MAINTENANCE NOTIFICATION
IN SHORT
To comply with our ISO27001 certification standards we patch our systems regularly.
Dear customer,
As we are striving to keep our systems as safe as possible we have to patch our systems.
We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.
To be as informative as possible we've planned this for the whole year:
| Day | Date | Time |
|---|---|---|
| Monday | 19-dec-2023 | 18:30-23:00 |
| Monday | 16-jan-2024 | 18:30-23:00 |
| Monday | 20-feb-2024 | 18:30-23:00 |
| Monday | 18-mrt-2024 | 18:30-23:00 |
| Monday | 15-apr-2024 | 18:30-23:00 |
| Monday | 20-mei-2024 | 18:30-23:00 |
| Monday | 17-jun-2024 | 18:30-23:00 |
| Monday | 15-jul-2024 | 18:30-23:00 |
| Monday | 19-aug-2024 | 18:30-23:00 |
| Monday | 16-sep-2024 | 18:30-23:00 |
| Monday | 21-oct-2024 | 18:30-23:00 |
| Monday | 18-nov-2024 | 18:30-23:00 |
| Monday | 16-dec-2024 | 18:30-23:00 |
Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.
Onetrail Support
+31 30 697 32 85
Servicedesk
Kind regards,
The Onetrail team
