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Warning

INCIDENT NOTIFICATION

Currently the Customer Support Page is not available due to an Active Incident at Jira: https://status.atlassian.com/

REMINDER

Our certificate supporting Onetrail TPN services will expire on October 30th, 2023.

Onetrail will change the certificate for AS2 on October 23rd @ 10:00 CET

Users of this certificate are required to update!

Dear customer,

Our current certificate supporting Onetrail TPN services is about to expire.

Current certificate

Serial number

Valid to

*.onetrail.net

3927464461413584517359379556530657802
02 F4 66 F2 B9 5C 55 F4 B8 F4 72 06 E5 80 1A 0A

30/10/2023

*.onetrail.net

4967973349009557398744881866005287759
03 BC CB FF 40 5C D7 8F 78 FF 26 AE 1F 78 13 4F

11/11/2024

You will need to update the certificate so that you can keep on using these services if you are communicating via:

  • HTTPS communication, signing and encryption of AS2 messages (https://as2.onetrail.net);
  • Webservices (SFTP, SOAP, REST, P&A).

Once the new certificate is available we will send an update email.

Fixed time frame for AS2 certificate update 
The AS2 update is a coordinated action which needs a check on our side to make sure that the update is successful.

Onetrail will change the certificate for AS2 on October 23rd @ 10:00 CET

Download new certificate
The certificate is available. You can download the new certificate from our Onetrail Documentation Centre.

If you are not the intended recipient of this email please forward it to the responsible person in your company.

Want to know more?
If you have any questions please contact us at https://support.onetrail.com/, we are happy to help you.

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Info

MAINTENANCE NOTIFICATION

IN SHORT

To comply with our ISO27001 certification standards we patch our systems regularly.


Dear customer,

As we are striving to keep our systems as safe as possible we have to patch our systems.

We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.

To be as informative as possible we've planned this for the whole year 2024:


16okt2023 20nov2023 dec2023 jan2024 20feb2024 mrt2024 15apr2024 -mei-2024 jun2024 15jul2024 
DayDateTime
Monday
17-
jun-
2024 18:30-23:00
Monday
15-
jul-
2024 18:30-23:00
Monday19-
Aug-
2418:30-23:00
Monday16-
Sep-
2418:30-23:00
Monday
21-
Oct-
2418:30-23:00
Monday18-
Nov-
2418:30-23:00
Monday
16-
Dec-
2418:30-23:00
Monday20
-Jan-2518:30-23:00
Monday17-Feb-2518:30-23:00
Monday17-
Mar-
2518:30-23:00
Monday
21-
Apr-
2518:30-23:00


Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk

Kind regards,

The Onetrail team

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