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MAINTENANCE NOTIFICATION

• An extra restart is required to resolve Order Manager issues. This will take place tonight at 19:00.

Unscheduled restart

Unfortunately some of our Order Manager users are experiencing issues with our product. To resolve these issues, it’s required to perform an unscheduled restart of the entire platform.

This will take place tonight at 19:00 CET.

IN SHORT

To comply with our ISO27001 certification standards we patch our systems regularly.

Dear customer,

As we are striving to keep our systems as safe as possible we have to patch our systems.

We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.

To be as informative as possible we've planned this for the whole year 2024:

Day	Date	Time
Monday	17-jun-2024	18:30-23:00
Monday	15-jul-2024	18:30-23:00
Monday	19-Aug-24	18:30-23:00
Monday	16-Sep-24	18:30-23:00
Monday	21-Oct-24	18:30-23:00
Monday	18-Nov-24	18:30-23:00
Monday	16-Dec-24	18:30-23:00
Monday	20-Jan-25	18:30-23:00
Monday	17-Feb-25	18:30-23:00
Monday	17-Mar-25	18:30-23:00
Monday	21-Apr-25	18:30-23:00

Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk

Kind regards,

The Onetrail team

MAINTENANCE NOTIFICATION

IN SHORT: Details about upcoming maintenance window:

• The maintenance window of Monday the 4th of July will be extended until 23:00 hours. 

Dear customer, 

We are updating the TPN platform on a regular base with the recommended software patches.
Based on the time we spent on the acceptance environment we calculate a longer downtime for patching the production environment. This will take place:

Monday the 4th of July from 19:00 – 23:00 CET.

During this update, we will shut down the entire platform including the high available services.