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MAINTENANCE NOTIFICATION

IN SHORT - UPDATE: The service interruption is resolved. All services are running smoothly again. 

The service interruption on the Onetrail platform as reported this morning has been resolved. Our services have been available for over an hour now. Since then we have been monitoring our message processing.

Everything is running smoothly without delay. If you have messages that need to be (re)submitted, you can do so now.

To comply with our ISO27001 certification standards we patch our systems regularly.

Dear customer,

As we are striving to keep our systems as safe as possible we have to patch our systems.

We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.

To be as informative as possible we've planned this for the whole year 2024:

We apologize for any inconvenience caused. No further updates will be sent.
 
Want to know more? 
The most important FAQ service interuption. Want to know more?
If you have any questions please contact Onetrail Support +31 30 697 32 85  during our business hours, we are 

are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk

Kind regards,

The Onetrail team

MAINTENANCE NOTIFICATION

IN SHORT: Next maintenance planned from June 22 till end of July.

Last month’s upgrades have been successfully completed. As a next step in the overall plan to further improve scalability and predictability of the Onetrail Platform, additional upgrades will take place every night from Monday till Friday for the next 6 weeks. Around month end, June 29^th and 30^th of June are excluded.

During this time frame back-up resources will be stand-by at night in case something doesn’t go as planned, so that you, as our customer, experience no issues in the morning. More complicated updates are planned on Monday evenings during our regular maintenance window. As a result services may not be available.