IN SHORT To comply with our ISO27001 certification standards we patch our systems regularly.
Dear customer, As we are striving to keep our systems as safe as possible we have to patch our systems. We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00. To be as informative as possible we've planned this for the whole year 2024:
| Day | Date | Time | | Monday | 17-jun-2024 | 18:30-23:00 | | Monday | 15-jul-2024 | 18:30-23:00 | | Monday | 19-Aug-24 | 18:30-23:00 | | Monday | 16-Sep-24 | 18:30-23:00 | | Monday | 21-Oct-24 | 18:30-23:00 | | Monday | 18-Nov-24 | 18:30-23:00 | | Monday | 16-Dec-24 | 18:30-23:00 | | Monday | 20-Jan-25 | 18:30-23:00 | | Monday | 17-Feb-25 | 18:30-23:00 | | Monday | 17-Mar-25 | 18:30-23:00 | | Monday | 21-Apr-25 | 18:30-23:00 |
Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you. Onetrail Support
+31 30 697 32 85
Servicedesk
Kind regards,
The Onetrail team INCIDENT NOTIFICATIONIN SHORT: You may have noticed some service disruption in the last 2 weeks in our data processing. We are pleased to inform you that everything is now stabilized and running smoothly. Please see below for more information, root cause and countermeasures.
After a thorough investigation, we determined several causes for instability on the Onetrail platform. The main challenge was in the product data processing that we do overnight. We process almost 70 million incoming prices every night. One or more of these processes caused an overload on the server and prevented us to complete all process steps before the morning. The nightly processes were then interfering with the processes operating during the daytime, such as the order exchanges.
We have now added an extra server to prevent the data process overload. Since then we have been moving several processes to the new server one by one to continuously decrease the workload on the other servers. Each night the new process sequence was tested and improved until we can now safely say we are up and running and stable again.
To prevent such overload to happen in the future, we added additional monitoring and alerts on all servers and processes. We realize that your business relies on our data processes as much as our own. For the rest of the year we have allocated more development resources and our CTO has been assigned to find and act on other possible improvements to increase the ongoing stability of our platform.
We sincerely apologize if you were one of the customers experiencing issues from these data processing hick-ups. If you have any other questions or require additional information, please feel free to contact our Customer Care department at business hours. | 