We would like to inform you about the upcoming migration of our production environment to AWS, scheduled for the weekend of July 12–13.
Planned Migration Schedule
- Primary cut-over window: Saturday, July 12 at 07:00 to Sunday, July 13 at 22:00 (latest)
- Fallback window (if delays occur): July 19–20, same timeframe
Platform Availability
During the cut-over window, the platform will be unavailable, and no product or order data processing will be possible.
Technical Details
- Public IP addresses and DNS will remain unchanged
- No firewall changes are required on your side
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MAINTENANCE NOTIFICATIONTo ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening. Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET. In addition, on every third Monday of the month, we carry out system patching. During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET. We appreciate your understanding and cooperation |
Upcoming limited support due to Holiday period:
Dear customer, due to the upcoming holiday period we will have periods with extremely limited support. P1s will still be picked up.
Please expect some general delays in response between December 23rd until January 6th due to employee vacations.
Below is specific periods where there is either very limited support or we are closed:
Wednesday, December 25th - Closed
Thursday, December 26th - Closed
Friday, December 27th - 16:00-18:00
Wednesday, January 1st - Closed
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MAINTENANCE NOTIFICATIONIN SHORT To comply with our ISO27001 certification standards we patch our systems regularly. Dear customer, As we are striving to keep our systems as safe as possible we have to patch our systems. We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00. To be as informative as possible we've planned this for the whole year 2024: | ||
| Day | Date | Time |
| Monday | 21-Oct-24 | 18:30-23:00 |
| Monday | 18-Nov-24 | 18:30-23:00 |
| Monday | 16-Dec-24 | 18:30-23:00 |
| Monday | 20-Jan-25 | 18:30-23:00 |
| Monday | 17-Feb-25 | 18:30-23:00 |
| Monday | 17-Mar-25 | 18:30-23:00 |
| Monday | 21-Apr-25 | 18:30-23:00 |
